Refund Policy

At PillowLy®, your satisfaction is our priority. Unlike traditional stores, we do not require you to return the item to us. If there is an issue with your order, we focus on making it right through a hassle-free refund process.

1. REFUND ELIGIBILITY (ANY REASON)

We want you to be absolutely thrilled with your purchase. That’s why we offer a "No Questions Asked" refund policy. You may request a full refund for any reason, including but not limited to:

  • Satisfaction Guaranteed: You simply didn't like the product or changed your mind.

  • Damaged or Defective Items: The product arrived broken, torn, or with manufacturing defects.

  • Incorrect Item: You received the wrong product, color, or size.

  • Non-Delivery: You did not receive your order within our guaranteed timeframe.

If you are not 100% happy with your PillowLy®, we will refund you. Period.

2. NO RETURNS REQUIRED

To keep things simple and eco-friendly, we do not accept or require physical returns. If your request is approved, you keep the product. You don't need to go to the post office or pay for return shipping.

3. HOW TO REQUEST A REFUND

To start the process, please contact us within 60 days of receiving your order at Support@PillowLy.com. Please include:

  1. Your Order Number.

  2. Clear photos or a short video showing the defect or the incorrect item received.

  3. A brief description of the issue.

4. APPROVAL PROCESS

Once we receive your email, our team will review the evidence. Approved refunds are processed immediately.

  • Refund Method: The credit will automatically be applied to your original method of payment.

  • Timeline: Depending on your bank or credit card company, it may take 5-10 business days for the refund to reflect on your statement.

5. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. If you’ve done all of this and still have not received your refund, please contact us at Support@PillowLy.com.

6. EXCEPTIONS

We reserve the right to deny a refund if:

  • The shipping address provided was incorrect.

  • The claim is made after the 60-day window.

  • The issue is due to normal wear and tear or intentional damage.