Shipping Policy

At PillowLy®, our goal is to provide you with the best shipping options, no matter where you are. Every day, we deliver to customers across the world, ensuring the highest levels of responsiveness at all times.

1. ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment. Once your order has shipped, you will receive a tracking number via email.

2. SHIPPING RATES & OPTIONS

FREE WORLDWIDE SHIPPING [0.00 USD]

  • Handling Time: 1-2 Business Days (Monday-Friday)

  • Order Cut-off Time: 11:00 AM (PST)

  • Estimated Delivery Time: 7-14 Business Days (US, Canada, UK, Europe, Australia, NZ, and worldwide).

PRIORITY PROCESSING + INSURED SHIPPING [4.99 USD]

  • Handling Time: 1 Business Day (Monday-Friday)

  • Order Cut-off Time: 11:00 AM (PST) - Orders placed before this time ship the same day.

  • Estimated Delivery Time: 6-12 Business Days.

SHIPPING PROTECTION [5.00 USD]

  • Protect your order from damage, loss, or theft. This option can be enabled or disabled at Checkout.

3. ORDER PROCESSING

Your order will typically ship within 1 business day (excluding holidays). If you do not see a confirmation email in your inbox, please check your spam folder. If it’s still missing, email us at Support@PillowLy.com with the subject "Order Confirmation Not Received".

4. CARRIERS & TRACKING

We use reputable global carriers, including USPS. For high-value orders, a signature may be required upon delivery.

  • Tracking: You can track your order using the link provided in your shipping email.

  • Delayed Tracking: If you haven’t received a tracking number after 7 business days, please contact our support team.

5. ORDER ACCEPTANCE & PRICING

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors. In cases of suspected fraudulent use of credit/debit cards, we may request additional verification (such as identity or residence checks) before processing the order. If an item is mispriced, we will contact you for instructions or cancel the order and notify you.

6. CONTACT INFORMATION

If you have any questions regarding your delivery, please contact us:

E-mail: Support@PillowLy.com

Working Hours: Monday-Friday, 8:00 AM – 6:00 PM